NW Towing LogoNWTOWING

Privacy Policy

Last updated: January 1, 2025 · NW Towing & Transportation LLC

1. Introduction

NW Towing & Transportation LLC ("NW Towing," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (nwtowing.com) or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Contact information: Full name, phone number, and email address
  • Service information: Pickup and drop-off locations, vehicle make, model, and year
  • Payment information: Billing name and payment method (card details are processed securely by Stripe and are never stored on our servers)
  • Communications: Messages sent through our contact form, chat widget, or by email
  • Identity verification: Photo ID submitted during the payment verification process (stored securely and used only to verify payment authorization)

We may also collect certain information automatically when you visit our website, such as your IP address, browser type, pages visited, and time spent on pages.

3. How We Use Your Information

We use the information we collect to:

  • Provide, process, and dispatch towing and transport services
  • Send booking confirmations, status updates, and invoices via email or SMS
  • Process payments and issue refunds
  • Respond to your inquiries and customer service requests
  • Verify identity for payment authorization
  • Improve our website and services
  • Comply with legal obligations

4. SMS Communications

By providing your phone number, you consent to receiving transactional SMS messages from NW Towing related to your service booking (confirmation, driver status updates, ETA notifications). Standard messaging rates from your carrier may apply.

We do not send unsolicited marketing SMS messages. You may opt out of SMS communications at any time by replying STOP to any message or by contacting us at info@nwtowing.com.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Stripe: Our payment processor. Stripe's privacy policy governs how they handle your payment data. See stripe.com/privacy.
  • Twilio: Our SMS provider for booking status notifications.
  • Insurance carriers: When you are referred to us through an insurance dispatch, relevant service documentation may be shared with your insurer.
  • Law enforcement: When required by law, court order, or governmental authority.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption. Payment processing is handled by Stripe, which is PCI-DSS Level 1 certified.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records and invoices are retained for a minimum of 7 years as required for business and tax purposes. Identity verification photos are deleted within 90 days of service completion.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of SMS communications

To exercise any of these rights, contact us at info@nwtowing.com or call 214-882-0100.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: